Shipping policy

Shipping Policy 

Processing Time

All orders are processed within 3–5 business days. You will receive a shipping confirmation email with tracking information once your order is on its way. Processing times may be slightly longer during busy periods — I'll always communicate any delays.

Shipping Destinations

I currently ship within Canada and internationally, with the current exception of the United States. If you're unsure whether I ship to your country, feel free to reach out before placing an order.

Carriers

Orders are shipped via Canada Post or ChitChats, depending on the destination and package size. Tracking is provided for all shipments.

Delivery Times

Delivery times vary by destination and are estimated once your order ships. Please note that international shipments may be subject to customs delays outside of my control.

Customs & Duties

International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the buyer and are not included in the purchase price or shipping cost.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact me and I'll do my best to help resolve the situation with the carrier. Ultimately, once I hand off a package to the carrier, I am no longer responsible for that package. I am not responsible for lost packages. If your items arrive damaged from transit, please refer to my refund policy: https://nyg8wp-vu.myshopify.com/policies/refund-policy