Refund policy

Refund Policy

Handmade Items

All handmade pieces are made with care and are final sale unless they arrive damaged or defective. You will have 24 hours after you place your order to cancel it. If there is an issue with your order, please contact us within 14 days of delivery and I'll make it right!

Second-Hand Items

I carefully inspect and photograph all second-hand items before listing them, and disclose any known flaws in the product description. I wash every piece of second-hand clothing before shipping, but you should still wash the garments yourself before wearing them. All second-hand sales are final, with limited exceptions outlined below:

I do not accept returns or refunds for:

  • Colour appearing different in person than on screen
  • Sizing or fit (please message me before purchasing if you have questions)
  • Change of mind
  • Minor wear consistent with the item's listed condition (e.g., light surface scratches on jewelry, subtle fading)
  • Slight variations in measurements
  • Sensitivity to scent (second-hand items may carry a subtle odour even when freshly cleaned)
  • Damage caused after delivery

I will work with you if:

  • An item arrives with undisclosed stains, holes, or damage not mentioned in the listing
  • The item received is significantly different from the photos
  • The item is missing parts not mentioned in the listing (e.g., a broken clasp)
  • The item arrives damaged due to transit

In these cases, please contact me within 72 hours of delivery with your order number and photos. Resolution is at our discretion and may include store credit, a partial refund, or a return and full refund. I will always try to find a fair solution.

Have questions about an item's condition before you buy? Please reach out! I'm happy to share additional photos or details.

How to Request a Refund

Email us at  with your order number, a description of the issue, and a photo of the product. I aim to respond within 3 business days. Please note, I review every case personally, and each return is up to my final discretion. I value honesty and respect, and will judge each case brought to me fairly. 

Return Shipping

Unless an item arrives damaged in transit, customers are responsible for all return shipping costs.